Organizations need to take a multilingual approach to knowledge management capabilities


To improve sales, increase productivity, and take action to meet long-term goals, organizations need to rethink how they use their current knowledge management capabilities.

Knowledge management has been a key component for organizations to survive while operating a remote environment. While it has always taken employees and staff to resolve their issues regarding their various queries, this has played a crucial role when organizations have no choice but to operate in an environment that most of us have. they did not know. However, its use goes beyond simply resolving employee queries.

According to a survey conducted by DestinationCRM, 47% of organizations that have deployed Knowledge Management Systems (KMS) have seen their sales increase while 54% have seen an increase in web traffic. This shows that not only does the KMS help employees and staff feel less exhausted, but also enables the organization to achieve its long-term goals. But, given today’s globalized environment, relying on a single language to deal with personnel issues is not a solution. To use it effectively, organizations must take a multilingual approach to knowledge management capabilities. This will allow them to integrate repositories across the enterprise while still giving employees easy access to resources to resolve their issues.

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Here are some steps organizations can take to build robust knowledge management systems for 2022 and beyond:

  • Organizations will need to extend their KM systems into centralized but multilingual repositories

There is no doubt that the knowledge management system has brought many benefits to organizations over the past two years. But, at the same time, it also highlighted its limitations due to the configuration as well as the structures of the country-specific benchmarks. The unforeseen shift of organizations to remote work as well as the latest hybrid work environment has developed a business requirement for organizations to expand their KM systems. This allows them to create a centralized global system, but multilingual knowledge repositories that can operate efficiently and intuitively in each of the languages ​​identified.

By 2022, multi-jurisdictional organizations will focus on reviewing taxonomies as well as classifying documents in KM systems. That is, the search for knowledge that yields results equally and effectively, regardless of the language in which the search is carried out.

  • Organizations will focus on implementing internal and external knowledge sources to facilitate unified research

Staff members search for “knowledge” that is generated internally, but often crawl third party external content resources such as the web, legal databases for relevant data. Due to the lack of integration between platforms as well as resource repositories, professionals often have to search for information in different resources individually. Not only does it take time, but it also restricts a 360 ° view of the subject they are looking for.

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Therefore, to be successful in 2022, organizations that have a sufficient level of maturity in their KM will proactively partner with technology solution providers to attempt an enterprise-wide knowledge portal. This will help them facilitate comprehensive searches of various repositories and resources.

  • Organizations will leverage analytics to drive improvements as well as adoption of KM functionality

The KM department will need to obtain information on how professionals use their KM systems, where there are limitations to ensure that their functionality is tailored to user needs. Information such as the types of research carried out by professionals, differences in orientation by country as well as whether the information sought by professionals meets their expectations will help to improve the knowledge management system.

In 2022, KM departments will need to go beyond the maintenance of KM systems to leverage reports and analytics to monitor adoption and operation and the value they bring to the organization. Additionally, as the business progresses towards global, analytical and multilingual KM functions, it will need to create analytics that ensure KM is designed to equally meet the needs of all stakeholders.

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